How to impress demanding customers with body language

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What if a customer questions or tests you during a meeting? Maybe they don't like the final result, question your qualifications, experience, or price.

In such a situation, when our body is trying to force itself into defensive mode, it is very difficult to keep our body language under control. You cannot afford to sound or look defensive, because this will only confirm the client's assumptions.

First, express your understanding of their concerns and then present your proposal, your solution. While doing so, you need to make sure that your words are consistent with your body language.

It may be complicated, but:

Nod and tilt your head to show that you are listening.
Use open hand gestures, palms facing up.
Don't snort or bite your lips.
Maintain eye contact without staring too much.
Breathe slowly and deeply to show that you are in control.
If your clients are complaining about the price, read our article: Are you charging too much for your services? . Alternatively, if you are unsure about your prices, you can read How to properly set a salon price list .



Remove physical barriers between you and the client



6. Remove physical barriers between you and the client
Avoid physical barriers that may stand between you and the customer – holding a hairdryer, cup, or product in your hands.

If you must hold something in your hands, try to keep them at about waist height.

If you feel uncomfortable, you'll probably start to lift the object in your hands higher and press it closer to you, increasing the barrier and signaling your discomfort. Look at yourself in the mirror. A hair dryer pressed to your chest definitely looks more cramped than one held loosely at waist height.

PRO TIP : Before the procedure begins, talk to the buy phone number list client about their expectations face-to-face, not through the mirror. Many beauty professionals will seat the client in a chair facing the mirror as soon as they arrive and, even before the procedure itself has even begun, they will only talk through the mirror. This way, you lose real eye contact, it impairs communication, and the whole experience is very impersonal for the client.



How to impress clients with body language? Mirror your customer.



7. Mirror your customer
Research shows that we prefer people we think are like us. Mirroring is a trust-building technique that is based on imitating another person.

The mirroring must be subtle and natural, otherwise it will come across as insulting or mocking. It's more about imitating their energy, their mood, than the movements themselves.

According to body language expert Elizabeth Kuhnke, mirroring someone else's movements doesn't mean copying them completely. Instead, focus on the meaning of the movements and signals and try to imitate them.

Just as you can adapt to your client's gestures and expressions, you can also mirror their behavior, energy level, or temperament. For example, if your client is reserved and quiet, try to act similarly— avoid appearing intrusive.



Respect the customer's personal space